• This session brings into focus “fresh ideas” for student support.
  • The session centers around the many new concepts and innovations that campuses are using to provide support to their students.
  • Explore ways to better serve students while they are striving for success in the classroom.

AVAILABLE STUDENT SUPPORT

  • Child care
  • Transportation
  • Nutrition
  • Hygiene items
  • Shelters
  • Academic Success Plans
  • Budget planning
  • Tutoring & Peer Tutoring

TOP 3 REQUEST FOR SUPPORT

  • Financial

(Ability to cope financially & more.)

  • Personal

(Coping Skills)

  • Transportation

(Attendance)

UNDERSTANDING THE REQUEST

  • Listen
  • Be sure to understand, then reiterate.
  • Validate. (Remove misperceptions)
  • Explain the process.
  • Peel the layers & get to the real issue.
  • Don’t just provide a solution, but propose a walk through together.

Remember this ”YouTube” video titled “Linda”? It went viral. 

WHAT KIND OF RESOURCES DO YOU HAVE AT YOUR DISPOSAL?

  • YMCA
  • COUNTY & STATE AGENCIES
  • NON-PROFIT ORGANIZATIONS
  • LOCAL BUSINESSES
  • HOUSING COMMUNITIES (Apartments)
  • STUDENT AMBASSADOR PROGRAM
  • FACULTY, STAFF AND STUDENTS

CREATE UNLIMITED STREAM OF SUPPORT, JUST IN CASE.

  • Don’t wait until there’s a challenge.
  • Proactively seek out resources.
  • Expand your reach and connection within the community.
  • Overstock on resources.

SUPPORT WITHIN REACH

  • Let’s face it. It’s a new generation.
  • Speak their language (Technology).
  • Voicemail is an attempt, not a connection. (Did you send a text?)
  • How easily accessible is your support team?

STUDENT SERVICE TEAM

  • Who’s your student service team?
  • Are they centrally located?
  • Are they approachable?

ASIDE FROM PERSONAL, FINANCIAL OR TRANSPORTATION

  • The class is moving too fast.
  • I feel out of place.
  • Haven’t been to school in a long while.
  • I’m feeling overwhelmed.
  • I’m falling behind.
  • I don’t like the instructor.
  • And the list goes on………

THE MEANINGS:

  • The class is moving too fast. | Student may not be ready.
  • I feel out of place. | The onboarding process was rushed.
  • Haven’t been to school in a long while. | Need tutoring
  • I’m feeling overwhelmed. | Needs a plan and a system
  • I’m falling behind. | Needs not to procrastinate.
  • I don’t like the instructor. | Rather needs to focus on school.
  • And the list goes on………|You will never know the reasons.

(UNTIL IT’S TOO LATE)

STEPPING OUTSIDE THE BUBBLE

  • You’ve mastered student services inside the bubble, time to move outside.
  • Let’s take a proactive approach and I don’t mean, advertising what we can do for students and how much resources we have.

Exploring the classroom.

CLASSROOM OBSERVATION

Classroom observations are useful, but has it challenges. Reverse the focus:

  • Observe the student, not the instructor.
  • Watch how students assimilate into the classroom environment.
  • Are students attentive? Are they taking notes?

SHARE YOUR FINDINGS

  • Share your findings with the instructor.
  • Identify these students and find ways to reach out to them for coaching opportunities.
  • Visit Classroom Regularly, not just when there’s a complaint.
  • Soon students will realize that you’re there to observe them and will begin to mimic the behavior that you’re seeking.

A LEARNING CAMPUS

  • Create Learning Atmosphere outside of the classroom.
  • Utilize Student Ambassadors to create student groups or meet ups on Campus.
  • Partner with admission to know students needing support ahead of time.

PROPOSED RESOURCES

  • Student Resource Guidebook on campus- is kept up to date, and multiple people on campus have access to it just in case they encounter a student who needs help. This includes veteran resources as well domestic violence resources.
  • Strong Community Relationships with county and federal agencies: Local childcare/daycare, apartments, housing authorities, the workforce, county health departments.
  • Constant Student Services personnel development & coaching to ensure regulatory compliances.

Best Practices #1

Start to build relationships with students from day 1.

W.O.W

Week of Welcome activities build that relationship in addition to Pathway to Placement in the beginning of their program.

Best Practices #2

Keeping your ears to the ground and be out on breaks to get to know the students and learn their perspective of their experience.

Best Practices #3

Keeping candy in office continues that strong relationship because they come in and talk to us about how their day is going, especially what is going on in class.

Watch Full Powerpoint Available here: STUDENT SUPPORT IN THE MODERN WORLD.